Terms and Conditions

English version is a translation for convenience; the Czech version prevails. Informativní překlad, závazná je česká verze.

These terms govern purchases in the online shop at www.carpediemgang.cz: how the contract is concluded, how you pay, when and how goods are delivered, how to return goods within 14 days and what to do if the goods are defective.

1. Introduction and seller details

Seller:

• Carpe Diem GANG s.r.o.
• Company ID (IČO): 19307454
• Registered office: Kačírkova 933/5, Jinonice, 158 00 Prague 5, Czech Republic
• Registered in the Commercial Register kept by [TO BE COMPLETED: court, section and insert]
• E-mail: info@carpediemgang.cz
• Phone: +420 773 041 098
• Web: www.carpediemgang.cz

We are not VAT registered. We have no VAT ID; no VAT is added to our prices and the prices shown in the shop are final.

1.1 These terms form an integral part of every purchase contract concluded through this shop.

1.2 Terms deviating from these terms may be agreed in writing in the purchase contract and take precedence over these terms.

1.3 Matters not covered here are governed mainly by Act No. 89/2012 Coll., the Civil Code, and, where the buyer is a consumer, also by Act No. 634/1992 Coll., on Consumer Protection, both as amended.

1.4 Nothing in these terms limits the consumer's rights under mandatory provisions of law.

2. Definitions

2.1 A consumer is a natural person acting outside the scope of their business or profession.

2.2 A business buyer acts within their business activity and states a company ID (and VAT ID, if any) in the order. Article 6 (14-day withdrawal) and the special consumer rules on defective goods do not apply to business buyers.

2.3 Goods are the products offered in the shop: climbing pants and liquid chalk.

2.4 An order is the buyer's proposal to conclude a purchase contract, made by submitting the order form.

3. Conclusion of the contract

3.1 The display of goods in the shop is not an offer within the meaning of Section 1732(2) of the Civil Code; the seller is not obliged to conclude a contract for the goods displayed.

3.2 No registration is required. In the checkout the buyer enters an e-mail address, phone number, delivery address or pick-up point, selects the delivery method and submits the order. All data and the contents of the basket can be reviewed and changed before submission.

3.3 By submitting the order the buyer confirms that they have read these terms and the privacy policy. The order button is labelled so that the payment obligation is clear.

3.4 The contract is concluded when the seller confirms receipt of the order by e-mail sent to the address given in the order. The confirmation contains a summary of the order and a link to its status.

3.5 Unpaid orders. Orders are paid online in the checkout. If payment is not received within 20 minutes of submitting the order, the order is cancelled automatically and the reserved stock is released. A cancelled order can simply be placed again.

3.6 The buyer agrees to the use of distance communication means. Any costs of such means (internet connection, phone) are borne by the buyer at their standard rate.

3.7 The concluded contract is archived electronically by the seller and is not accessible to third parties. The contract may be concluded in Czech or English.

4. Prices and payment

4.1 Prices are final. The seller is not a VAT payer under Act No. 235/2004 Coll., on Value Added Tax; no tax is added to the price and no VAT is broken down on the receipt. Prices exclude delivery costs, which are shown separately in the checkout before the order is submitted.

4.2 Currency. Orders delivered to the Czech Republic are paid in Czech koruna (CZK), orders delivered to Slovakia in euro (EUR). The currency follows the delivery country, not the language of the website.

4.3 Payment methods. Payment is made online by card, including Apple Pay and Google Pay. Payments are processed by Stripe; card details are entered in the provider's secure environment and the seller neither receives nor stores them. Cash on delivery, bank transfer and PayPal are not offered.

4.4 The purchase price is due upon submission of the order and is paid when the amount is credited at the payment service provider.

4.5 Receipt. The seller issues a receipt and sends it electronically to the e-mail address given in the order. The receipt contains no VAT breakdown (see 4.1). Billing details including a company ID and VAT ID may be entered in the checkout; the seller only records them with the order and they do not affect taxation.

4.6 Discounts. Where a discount is announced, the seller also states the lowest price at which the goods were offered in the 30 days before the discount, in line with Section 12a of the Consumer Protection Act.

4.7 An obviously incorrect price does not oblige the seller to deliver at that price. The seller will inform the buyer without undue delay and offer to cancel the order; until agreement is reached the contract is treated as not concluded.

5. Delivery

5.1 Where we deliver. To the Czech Republic and Slovakia.

5.2 How we deliver. Parcels are handed over to the carrier Zásilkovna (Packeta), either to a pick-up point or to an address.

5.3 Delivery price is shown in the checkout before the order is submitted, based on the chosen method and destination; the current price list is on the Shipping and payment page.

5.4 Delivery time. Goods in stock are dispatched [TO BE COMPLETED] after payment is credited. Carrier transit time is [TO BE COMPLETED]. Unless agreed otherwise, the seller delivers within 30 days of conclusion of the contract at the latest; if it does not, the buyer may set an additional reasonable period and, if that expires without delivery, withdraw from the contract.

5.5 Taking delivery. Please check the parcel on receipt. If the packaging is visibly damaged, we recommend recording the damage with the carrier or refusing the parcel; this does not affect your rights, but it speeds things up. Damage discovered after receipt should be reported to info@carpediemgang.cz as soon as possible, ideally within 2 working days, with photos.

5.6 Risk of damage passes to the buyer upon taking delivery. If the buyer fails to collect the parcel and it is returned to the seller, the contract does not cease to exist; the seller will contact the buyer and may claim the necessary costs of re-sending.

5.7 Liquid chalk and transport. Gekko Grip liquid chalk 200 ml contains ethanol and its label bears hazard pictograms. Such parcels are sent by standard ground transport within CZ and SK. [TO BE COMPLETED: carrier confirmation for this product category]

6. Withdrawal from the contract

6.1 A consumer may withdraw from a distance contract within 14 days without giving a reason (Section 1829 of the Civil Code).

6.2 The period runs from the day the goods are received; where the order is delivered in several parts, from the day the last part is received. It is preserved if the withdrawal is sent on the last day of the period.

6.3 How to withdraw. Send the withdrawal by e-mail to info@carpediemgang.cz or by post to the seller's registered office. The model form on the Returns and complaints page may be used but is not mandatory; any unambiguous statement suffices. The seller will confirm receipt without undue delay.

6.4 Returning the goods. The goods must be sent back within 14 days of withdrawal (Section 1831 of the Civil Code). The direct cost of returning the goods is borne by the consumer. Please do not send parcels cash-on-delivery; such parcels will not be accepted.

6.5 Refund. The seller refunds all payments received, including delivery costs, within 14 days of the withdrawal, using the same means of payment (Section 1832 of the Civil Code). Delivery costs are refunded up to the amount of the cheapest delivery method offered. The seller may withhold the refund until the goods are returned or proof of dispatch is provided.

6.6 Diminished value. The consumer is liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning (Section 1833 of the Civil Code). The seller may reduce the refund accordingly and will always state the reason and the amount.

6.7 When withdrawal is not possible. The exceptions in Section 1837 of the Civil Code apply, in particular goods supplied in a sealed package which are not suitable for return for health protection or hygiene reasons once unsealed, and goods irreversibly mixed with other goods after delivery. [TO BE COMPLETED: whether the liquid chalk bottle carries a hygiene seal]

6.8 The full procedure, the return address and the model form are on the Returns and complaints page.

7. Defective goods and complaints

7.1 The seller is liable for the goods being free of defects on receipt, in particular for their conforming to the agreed description, type and quantity and being fit for the purpose for which goods of that kind are usually used.

7.2 Time limit. A consumer may notify a defect that appears within two years of receipt (Section 2165 of the Civil Code). If a defect appears within one year of receipt, the goods are presumed to have been defective on receipt unless the nature of the goods or of the defect excludes it.

7.3 Remedies. The buyer may request removal of the defect, choosing between replacement and repair, unless the chosen method is impossible or disproportionately expensive compared with the other (Section 2169 of the Civil Code). If the defect cannot be removed, the seller refuses to remove it or fails to do so in a reasonable time, if the defect recurs, or if it is a material breach, the buyer may claim a reasonable discount or withdraw from the contract (Section 2171 of the Civil Code).

7.4 How to complain. Send a complaint to info@carpediemgang.cz stating the order number, a description of the defect and when it appeared; photos help. The seller will tell you where to send the goods and will confirm the complaint in writing (date, content and requested remedy).

7.5 Deadline. The complaint, including removal of the defect, will be settled and the buyer informed no later than 30 days from the day the complaint is made, unless a longer period is agreed (Section 19(3) of the Consumer Protection Act).

7.6 Costs. If the complaint is justified, the buyer is entitled to reimbursement of the reasonably incurred costs of making it, to be claimed within one month after the end of the period for notifying the defect.

7.7 Not a defect: wear caused by ordinary use, damage caused by improper use or by care contrary to the label instructions (Flash pants: machine wash at 30 °C, do not bleach, tumble dry low, do not dry clean) and mechanical damage.

8. Personal data

8.1 How the seller handles personal data, who receives it and what rights the buyer has is described in the Privacy policy. Cookies are described on a separate Cookies page.

8.2 The seller does not send marketing messages; the buyer's e-mail address is used to process the order and to communicate about it.

9. Out-of-court dispute resolution and supervision

9.1 The body competent for the out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Gorazdova 1969/24, 120 00 Prague 2, https://coi.gov.cz; the online form is at https://coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr/. Proceedings are initiated by the consumer, are free of charge and the seller's participation is mandatory.

9.2 Before filing, please contact us at info@carpediemgang.cz — most situations can be resolved directly.

9.3 The European Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025 under Regulation (EU) 2024/3228, so no link to it is given.

9.4 Supervision under the Consumer Protection Act is exercised by the Czech Trade Inspection Authority; supervision of personal data protection by the Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Prague 7, https://uoou.gov.cz.

10. Notices and communication

10.1 The seller communicates by e-mail to the address given in the order; the buyer writes to info@carpediemgang.cz or to the registered office.

10.2 A message sent by e-mail is deemed delivered on the day it is sent unless it bounces.

11. Final provisions

11.1 The contract is governed by Czech law. This choice does not deprive a consumer of the protection of mandatory provisions of the law of their country of habitual residence (Article 6 of Regulation (EC) No 593/2008, Rome I). Czech courts have jurisdiction.

11.2 The seller may amend these terms. The version in force when the order is submitted applies to that contract and is archived by the seller.

11.3 If a provision is invalid, a provision closest to its meaning applies instead; the validity of the remaining provisions is unaffected.

11.4 The model withdrawal form is annexed to these terms and available on the Returns and complaints page.

11.5 These terms take effect on [TO BE COMPLETED: date].